Automotive Service Manager (Aftersales)

?? Hiring: Service Manager (4S Operations)
An established and expanding automotive business is seeking an experienced Service Manager (4S Operations) to lead front-of-house aftersales operations at a full-scale dealership facility.

Key Responsibilities:

• Lead and supervise Service Advisors and front desk operations to ensure smooth daily workflow
• Manage end-to-end service process, including booking, vehicle check-in, job allocation, and final handover
• Ensure a seamless, high-quality customer experience throughout the service journey
• Handle customer feedback, complaints, and escalations in a timely and professional manner
• Monitor service performance metrics such as daily volume, turnaround time, and advisor productivity
• Drive customer satisfaction (CSI) and retention through consistent service excellence
• Coordinate closely with workshop, parts, and other internal teams to ensure efficient operations
• Ensure compliance with company standards, processes, and service quality guidelines

Requirements:

• 5–10 years of experience in automotive aftersales or customer service
• Experience managing frontline service teams
• Excellent leadership, communication, and problem-solving skills
• Comfortable working in a fast-paced, high-volume environment

What’s Offered:

• Opportunity to lead a key function in a growing operation
• Exposure to end-to-end aftersales processes
• Career progression within a structured dealership environment