• Location: Central Business District
    Job Type : Permanent
    Date: Friday, 08 June 2018
    As a People Manager and Leader, you make the difference in an employee’s experience at work. Great managers provide direction, motivate and grow talent, and empower and coach teams toward higher levels of performance. You are respected for your deep technical expertise and/or ability to oversee programs and processes. You balance the needs of multiple stakeholders, making sound decisions using data, analysis, experience, and judgment, along with a risk mindset. Ultimately, you take ownership for key outcomes. Job Description: o Lead a team of Service Managers and Service executives to ensure service delivery to partners are managed appropriately. o On an operational level, act as the interface between the clients and the internal product towers, actuarial, claims, captive, multinational, and legal counsel while orchestrating the overall service delivery for partners o Effectively communicate and educate internal teams in relation to customer needs, issues and expectations. o High levels of collaboration internally with a focus on supporting the Strategic Account Mangers on day to day partner management. o Develop and spearhead tracking and measurement of SLA’s, partner deliverables with a regular briefing document setting out the parameters and expectations of partners and internal teams, both internal & external stakeholders. o Co-ordination of partner and local internal resources to meet customer needs and achieve SLA targets and partner deliverables.