Client Management, Manager (Healthcare/Pharma/Medical Devices)

Industry

Healthcare & Medical

Advert ID

SGP/14597

Location

Jurong East

Job Type

Permanent

Hours

Full Time

Salary Range

4500.0 - 6000.0 Per Month

No. of Openings

1

Recruiter contact details

Name
Song Zhao Hui

Email ID
zhaohui.song@experis.com.sg

Phone number
(65) 6232 8811

Personnel Reg. Number
R1761205

EA License Number
02C3423

Job Description

Job responsibilities
• Manage client renewals to improve profitability
• Manage business integration, including process and system set up
• Manage performance standard to achieve service level agreements and client satisfaction.
• Investigate root causes of service issues and recommend corrective and preventive solution
• Identify opportunities to expand services provided to clients, introduce additional value-added services to clients and share the leads with Business development.
• Identify and support streamlining of existing business process to ensure company profitability.
• Monitor and drive continuous improvements of the operational performance in terms of services, efficiency and quality
• Manage good practice of business communications and business review meetings to ensure regular performance review with clients.
• Develop and distribute reports to internal and external stakeholders on the performance of the Client Management team
• Develop and maintain good relationships with clients.
• Collaborate with company cross functional and client and client teams for service solutions.


Job requirements
• You have strong understanding of clients’ industry/business/products
• You have strong client management skills with proven analytical and quantitative skills
• You have 5 years of relevant experience or You have a degree in Business Administration/Management/Supply Chain/Logistics or an equivalent degree

Job requirements
• You have strong understanding of clients’ industry/business/products
• You have strong client management skills with proven analytical and quantitative skills
• You have 5 years of relevant experience or You have a degree in Business Administration/Management/Supply Chain/Logistics or an equivalent degree

• You have 5 years of relevant experience or You have a degree in Business Administration/Management/Supply Chain/Logistics or an equivalent degree