Customer Service Representative (Part time/Full time)

Industry

Information Technology & Communications

Advert ID

SGP/14669

Location

Clementi

Job Type

Contract

Hours

Full Time

Salary Range

1500.0 - 1800.0 Per Month

No. of Openings

1

Recruiter contact details

Name
Carolyn Ann Santibanez, Mendoza

Email ID
carolyn.mendoza@manpower.com.sg

Phone number
+65 6232 8811

Personnel Reg. Number
R1105160

EA License Number
02C3423

Job Description

You will be part of the dynamic and vibrant team in a fast paced and structured environment to develop and deliver customer satisfaction standards. Responsibilities include handling incoming calls, call back and respond to incoming emails.

• Effectively manage large amounts of incoming calls and email enquiries
• Identify and assess incoming caller’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team targets and call handling quotas
• Handle feedbacks, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage incoming callers

• Must possess high quality customer service skills and a professional communication style
• Customer orientation and ability to adapt/respond to different types of characters
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritize, and manage time effectively
• Candidates with no experience are welcome to apply
• Open to shift schedule

CONTRACT DURATION: 12 MONTHS
JOB LOCATION: Commonwealth
SALARY: Basic salary + incentives

A. SHIFT SCHEDULE (Full Time): Monday to Friday and Saturday (shift)
• 1st shift = 8am to 5pm
• 2nd shift = 11am to 8pm
• Saturdays (between 8am to 2pm)

B. SHIFT SCHEDULE (Part Time): Flexible (at least 3x a week/4 hours a day)