Executive, CRM and Telemarketing

Industry

Healthcare & Medical

Advert ID

SGP/14685

Location

Orchard

Job Type

Permanent

Hours

Full Time

Salary Range

2500.0 - 3000.0 Per Month

No. of Openings

1

Recruiter contact details

Name
Song Zhao Hui

Email ID
zhaohui.song@experis.com.sg

Phone number
(65) 6232 8811

Personnel Reg. Number
R1761205

EA License Number
02C3423

Job Description

• Contact prospective customers by telephone to promote products/services and schedule appointments for sales staff to meet them
• Deliver scripted sales pitch to the customer, with ability to adjust scripted sales pitch to meet needs of specific individuals
• Handle customer enquiries & obtain customer information including names and addresses
• Record customer details including reaction to the product or service offered
• Relay messages to appropriate staff, including but not limiting to confirmed appointment schedule for field Sales Reps to meet prospective customers
• Conduct customer and marketing surveys
• Answer telephone calls from potential customers who are responding to advertisements
• Update and maintain information on computer systems and its archives
• Ensures accuracy and completeness of data
• Creation of internal detailed data briefs to ensure correct profiling / segmentation of data in timely manner
• To monitor and maintain data standards of records inputted into CRM systems
• Processing of varied data sources including recoding / transforming data, merging and cleaning, weighting etc.
• Integrating data driven segments and models into the CRM campaigns
• Structuring datasets to facilitate loading into proprietary reporting tools
• Creating monthly reports to show data, conversion and retention performance.
• Provide general administrative supports to Supervisor

• Proven experience as telesales representative or other sales/customer service role
• Excellent communication and interpersonal skills
• Confident and comfortable with interacting & talking over the phone with customer

• Cool-tempered and able to handle rejection
• Proficient use of computer (Microsoft Excel)
• Possess excellent organisation and time management skills, ability to work to deadlines
• Good attention to detail