HR Program & Operations Analyst (Japanese language proficient)


Information Technology & Communications

Advert ID



City Hall

Job Type



Full Time

Salary Range

4500.0 - 5500.0 Per Month

No. of Openings


Recruiter contact details

Carolyn Ann Santibanez, Mendoza

Email ID

Phone number
+65 6232 8811

Personnel Reg. Number

EA License Number

Job Description

The team in Client Delivery & Operations Career Track drive delivery and capability excellence through HR design, development and delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward. Human Resources professionals develop and execute HR strategies, programs and services across one or more parts of the employee lifecycle to attract, develop and retain a highly engaged and differentiated workforce that enables the execution of human capital and business strategies. The two operational processes are Transfers & Exits with the potential to assume Onboarding responsibilities.

• Handle inbound employee/cross-functional teams’ inquiries, identify needs, process necessary transactions in Workday, Salesforce and other systems, and escalate issues
• Gather data and work with the employees and client cross-functional teams
• Shadow People Operations Partners on all transfer, exit (and onboarding) work to develop detailed understanding of the People Operations business processes and supporting technologies to take on the work being performed by People Operations Partners
• Review existing system and process documentation and ask clarifying questions to better understand the work
• Identify opportunities for process improvement and compile process information for Delivery Process Training as part of transition to Shared Services
• Raise risks and issues to Accenture leadership
• Monitor delivery performance and quality using metrics and status reporting, implement continuous improvements. Identify continuous improvement opportunities

• At least 3 years’ experience in Business Operations
• Business language proficiency, written and oral, in Japanese (JLPT N4 or equivalent) or Traditional/Simplified Chinese (GCE O Level or equivalent) to liaise with local countries' counterparts. Interested candidates must substantiate language proficiency with relevant certifications.
• Must be keen to work in Social Media/Digital environment