Risk Operations Analyst

Industry

Information Technology & Communications

Advert ID

SGP/14580

Location

Bedok, Kembangan

Job Type

Contract

Hours

Full Time

Salary Range

3000.0 - 4000.0 Per Month

No. of Openings

1

Recruiter contact details

Name
Carolyn Ann Santibanez, Mendoza

Email ID
carolyn.mendoza@manpower.com.sg

Phone number
+65 6232 8811

Personnel Reg. Number
R1105160

EA License Number
02C3423

Job Description

The team would review requests submitted via internal and external reporting channels. Each member would be trained on relevant policies necessary to make decisions (i.e. Brand Safety guidelines and Implementation Standards).

• Respond to internal and external requests within SLAs
• Provide excellent service to all stakeholders (i.e. content creators, partners, etc.)
• Serve as an “on-call” in case of emergencies (may require weekend shifts)
• Translate content in Japanese/ Thai/ Korean/ Mandarin/ Bengali from local countries' counterparts into English for the team
• Aggregate partners’ feedback

• 1+ years of experience in online operations, account management, or customer service
• Familiar and uses social media accounts/products
• Attention to detail is essential to ensure the quality of work execution
• Exceptional written and verbal communications skills
• Ability to work cross-functionally and across multiple time zones and functions
• Standout executor with strong organizational skills, and ability to drive results
• Business language proficiency (written and oral) in the above languages to liaise with local countries’ counterparts. Interested candidates must substantiate language proficiency with relevant certifications.
• Contract: 12 months (renewable/convertible after performance review)
• Must be keen to work in Social Media/Digital environment