Risk Operations Analyst

Industry

Information Technology & Communications

Advert ID

SGP/14630

Location

Bedok

Job Type

Contract

Hours

Full Time

Salary Range

3000.0 - 3500.0 Per Month

No. of Openings

1

Recruiter contact details

Name
Carolyn Ann Santibanez, Mendoza

Email ID
carolyn.mendoza@manpower.com.sg

Phone number
+65 6232 8811

Personnel Reg. Number
R1105160

EA License Number
02C3423

Job Description

The Media Operations team develops solutions for public figures and media publishers on social media platforms improving the media content ecosystem by enhancing graph quality, creating exceptional support experiences for publishers and delivering actionable product insights. This individual will work with media partners, providing support, collecting feedback, and managing communication. This role will also involve executing our scaled outreach campaigns to create and sustain new partnerships.

• Provide an amazing support experience to our public figures and media publishers across the platform
• Assess, quantify and implement workflow improvements to scale out support
• Solicit, organize and contextualize product feedback from partners
• Understand policies and risks with the ability to effectively translate them into scaled workflows that improve support and product experiences
• Comfortable performing repetitive tasks (partner support requests) and ability to perform well autonomously
• Translate content in Korean/Japanese/Thai/Vietnamese/Bahasa Indonesia/Hindi local countries’ counterparts to English for the team when needed.
• Communicate with local countries’ counterparts in Korean/Japanese/Thai/Vietnamese/Bahasa Indonesia/Hindi to provide support.

• 1+ years of experience in online operations, account management, or customer service
• Familiar and uses social media accounts/products
• Attention to detail is essential to ensure the quality of work execution
• Exceptional written and verbal communications skills
• Ability to work cross-functionally and across multiple time zones and functions
• Standout executor with strong organizational skills, and ability to drive results
• To be able to achieve efficiency in communication for this role, business language proficiency in Korean/Japanese/Thai/Vietnamese/Bahasa Indonesia/Hindi is a must to work closely and liaise with local countries’ counterparts. Interested candidates must substantiate language proficiency with relevant certifications.
• Contract: 12 months (renewable/convertible to permanent after performance review)