Senior HR Service Delivery Analyst


Information Technology & Communications

Advert ID



Tanjong Pagar

Job Type



Full Time

Salary Range

6000.0 - 7000.0 Per Month

No. of Openings


Recruiter contact details

Carolyn Ann Santibanez, Mendoza

Email ID

Phone number
+65 6232 8811

Personnel Reg. Number

EA License Number

Job Description

The Asia Pacific (APAC) HR Employee Service Delivery Analyst is responsible for providing HR administration services to the designated client through the ongoing day to day operational work to support client employee across the APAC region.

• Manage the execution of a range of processes within the HR Shared Services Center (SSC) / client site to provide personnel administration support in accordance with the following processes, including but not limited to onboarding/off-boarding administration, domestic transfer and cross boarder transfer administration, employees document management, verification letter, contract management, leave management, benefits administration and employee queries
• Provide consistent advice and support on relevant HR process to Business Unit (BU) HR teams/ global HR SSC team and individual employees
• Ensure all customers’ enquiries are resolved in a timely and effectively
• Maximize the effectiveness of team work within the HR SSC by providing assistance to team leads or other team members
• Continuously improve HR processes by undertaking regular reviews

• At least 4 years exposure to HR Operations in more than one SEA country
• Experience with shared service environment is an advantage
• Strong analytical and problem solving skills
• Demonstrated willingness to work in a flat team structure and develop a range of HR competences
• Understanding of general HR policies, procedures and current best practice for APAC countries
• Ability to operate with a large degree of autonomy and independence
• Able to work at appropriate level of over time to meet challenged timeline requirement