Location: Boon Lay
Key Responsibilities
Customer Order Management
- Process customer orders accurately and efficiently through ERP systems
- Manage order amendments, returns, exchanges, and special requests
- Coordinate closely with Operations and other internal departments to ensure timely order fulfilment
- Monitor order status and proactively resolve fulfilment issues
Customer Service & Support
- Respond professionally to customer enquiries relating to products, pricing, billing, and services
- Prepare and process debit notes, credit notes, and other related documentation
- Handle customer concerns and complaints with a solution-oriented approach
- Maintain customer relationships through excellent service delivery
Reporting & Process Improvement
- Monitor customer service performance metrics and prepare regular reports
- Analyse customer feedback, service trends, and operational data to identify improvement opportunities
- Recommend and implement process enhancements to improve efficiency and customer satisfaction
- Support continuous improvement initiatives across customer service operations
Operational Coordination
- Work closely with commercial and operations teams to support daily business activities
- Assist in workflow planning, task allocation, and schedule coordination
- Ensure accurate maintenance of customer records and documentation
- Support ad hoc projects and operational requirements when needed
Requirements
- Diploma or Degree in Business Administration, Supply Chain, Customer Service, or related disciplines
- Minimum 2 years of customer service, order processing, or customer support experience
- Hands-on experience with ERP systems and order management processes
- Proficient in Microsoft Excel and reporting tools
- Experience in FMCG, food manufacturing, or meat processing environments will be a plus
Job Reference: 162997
Industry: Food and Beverage
Brand Name: 02C3423
