IT Project & Event Operations Manager

IT Event Planning & Project Management

• Oversee the development, planning, implementation, and support of technology solutions for assigned events and programs.
• Serve as a trusted advisor to clients by recommending event technology best practices, digital engagement solutions, and operational efficiencies.
• Manage project timelines, budgets, resources, risks, and deliverables throughout the event lifecycle.
• Collaborate with stakeholders to identify technical requirements and ensure successful delivery of event objectives.
• Lead project meetings, technical briefings, and post-event reviews.
• Develop contingency plans and risk mitigation strategies for all technology-related activities.
• Ensure compliance with organizational IT governance, security, and data privacy policies.

Event Technology & Digital Platform Management

• Configure, manage, and support event management platforms, registration systems, mobile event applications, and virtual/hybrid event technologies.
• Coordinate integrations between event platforms, CRM systems, marketing automation tools, and reporting solutions.
• Manage attendee registration systems, online communications, event websites, and digital content platforms.
• Oversee deployment and testing of audiovisual systems, live streaming, video conferencing, networking infrastructure, and collaboration tools.
• Monitor platform performance and resolve technical issues before and during events.
• Provide onsite and remote technical support for speakers, attendees, and stakeholders.

Vendor & Technology Sourcing

• Evaluate, source, negotiate, and contract technology vendors, software providers, and managed service partners.
• Conduct technical assessments and prepare comparative analyses of solutions and vendors.
• Manage Request for Proposal (RFP) processes and vendor selection activities.
• Ensure vendors meet service level agreements, security standards, and project requirements.
• Maintain strategic relationships with technology providers and suppliers.

Budget & Financial Management

• Manage project and technology budgets throughout the planning and execution phases.
• Track software licensing, vendor costs, hardware rentals, support services, and project expenditures.
• Communicate financial updates and cost-saving opportunities to stakeholders.
• Review vendor invoices and ensure accurate billing and payment processing.

Data Management & Reporting

• Maintain data integrity across event management systems and reporting platforms.
• Generate operational, attendance, engagement, and performance reports.
• Ensure accurate data reconciliation, user management, and audit compliance.
• Analyze event metrics and provide recommendations for continuous improvement.
• Protect confidential client and company information in accordance with data privacy requirements.

Minimum Qualifications:

• Diploma or Degree in Information Technology, Computer Science, Information Systems, Business Technology, or a related discipline.
• Minimum 3 years of experience in IT project management, event technology, digital platforms, or technical operations.
• Minimum 3 years of stakeholder or client management experience.
• Experience supporting virtual, hybrid, and in-person event technologies.
• Experience managing third-party technology vendors and service providers.
• Understanding of IT infrastructure, software applications, and digital collaboration tools.
• Proficiency in Microsoft Office 365 applications.