System Support Specialist – Validation/ Pharma/ Contract
Job Reference: 161508
Industry: Pharmaceuticals- brand-id: R2090579
Brand Name: 02C3423
System Support Specialist – Validation/ Pharma/ Contract
6 Months Contract
Industry : Pharmaceutical
Salary : Up to $8,500 depending on experience
Location : Tuas
Responsibilities:
- Act as the primary escalation point for complex system incidents, driving root cause analysis, corrective actions, and permanent resolution in collaboration with vendors and stakeholders.
- Lead system go-live, hypercare, and stabilization activities, ensuring robust monitoring, rapid response, and effective cross-functional coordination.
- Oversee change control processes, evaluate system change impacts, and provide technical review and approval support for release readiness activities.
- Drive system configuration governance, user access lifecycle management, and periodic access recertification in accordance with compliance requirements.
- Lead and coordinate testing programmes (UAT, OQ, PQ), ensuring test strategies, defect resolution, and documentation meet regulatory and quality standards.
- Mentor and guide System Support Specialist I and II, providing technical direction and supporting capability development.
- Maintain and continuously improve support documentation, SOPs, configuration records, and technical artefacts to the highest audit-ready standards.
- Proactively identify system risks and compliance gaps, developing and implementing mitigation strategies in alignment with site quality and IT teams.
- Serve as subject matter expert in support audits, regulatory inspections, and internal reviews, providing timely and accurate information.
- Drive continuous improvement initiatives across support processes, tooling, and operational practices to enhance system reliability and efficiency
Requirements:
- Degree in IT/Engineering or related field; professional certifications (ITIL, GxP)
- 5–8 years of experience in system support, IT operations, or application management within pharmaceutical industry
- In-depth technical expertise in system validation (UAT, OQ, PQ), change control, and configuration governance
- Compliance knowledge with GxP, FDA, EMA, and data integrity standards.
- Continuous improvement mindset with a proactive approach to risk mitigation and operational efficiency.
Lim Pey Chyi - [email protected]
Recruitment Consultant (R2090579)
Manpower Staffing Services (S) Pte Ltd
EA Licence: 02C3423
