Lead Business Analyst

Responsibilities

• Act as the liaison between customer stakeholders, project teams, and IWMS software vendors.
• Participate in planning sessions and represent customer interests when required.
• Guide customers on cost-benefit analysis, timelines, operational impacts, and change management decisions.
• Lead requirements gathering, analysis, documentation, mockups, and approval processes.
• Create and maintain documentation, including As-Is/To-Be processes, SOPs, KPIs, reporting requirements, and data management plans.
• Collaborate with project teams on solution design, test cases, change requests, and project deliverables.
• Manage project scope, user acceptance testing, installation, deployment, and implementation activities.
• Identify and drive process and system improvement initiatives.
• Train end users on IWMS functionality and business processes.
• Educate clients on industry best practices and emerging trends.
• Analyze data, identify quality issues, and recommend corrective actions.
• Engage stakeholders across all organizational levels to understand and address business needs.
• Lead multiple IWMS projects and workstreams, ensuring delivery within scope, schedule, and budget.
• Serve as a strategic advisor to REFM leadership on technology roadmaps and process improvements.
• Mentor and develop junior Business Analysts through coaching and structured development plans.
• Assign, monitor, and balance work across the Business Analyst team.
• Review and validate BA deliverables for quality, accuracy, and adherence to standards.
• Facilitate stakeholder alignment and drive consensus on priorities, scope, and timelines.

Requirements

Education

• Bachelor’s degree in a related discipline or equivalent experience.

Experience

• 7-8 years of Business Analyst experience, including project leadership and mentoring junior staff.
• 5+ years of experience leading requirements analysis, documentation, and management across multiple projects.
• Experience working within formal project management methodologies (PMI, Agile, Lean, Six Sigma, etc.).
• Experience implementing and deploying ARCHIBUS or similar IWMS solutions.

Required Skills

• Solid analytical, problem-solving, and communication skills.
• Ability to explain complex concepts to non-technical users.
• Experience in requirements gathering, process analysis, documentation, and testing.
• Proficiency with Microsoft Word, Excel, Project, Visio, and PowerPoint.
• Experience delivering presentations and end-user training.
• Ability to manage projects, priorities, and stakeholder expectations.

Must have:

• Experience with ARCHIBUS, TRIRIGA, or other IWMS platforms.
• Knowledge of Facilities Management, Real Estate, and Asset Management practices.
• Familiarity with AutoCAD and document management systems.
• Knowledge of Crystal Reports, Business Objects, or similar reporting tools.
• Experience supporting technology roadmap and process improvement initiatives.

Leadership Competencies

• Proven ability to lead cross-functional teams and multiple workstreams.
• Experience coaching, mentoring, and developing junior Business Analysts.
• Good stakeholder management, negotiation, and decision-making skills.
• Ability to balance strategic planning with execution.