HR Manager

Job Responsibilities:

• Lead end-to-end recruitment for frontline and corporate roles, including service crew, kitchen staff, supervisors, outlet managers, and HQ positions.
• Manage high-volume recruitment activities such as mass hiring, walk-in interviews, job fairs, and agency partnerships.
• Work closely with operations teams to forecast manpower needs, improve workforce planning, and manage deployment.
• Build and maintain recruitment pipelines to support outlet expansion and operational needs.
• Oversee onboarding, orientation, and probation processes.
• Oversee performance management frameworks and appraisal cycles across outlets and HQ.
• Support line managers in setting KPIs, conducting performance reviews, coaching, and handling disciplinary matters.
• Implement performance improvement plans (PIPs) and corrective actions when necessary.
• Promote a performance-driven, service excellence culture.
• Design and implement training programs for service excellence, food safety, hygiene, leadership, and compliance.
• Manage onboarding training, refresher programs, and leadership development initiatives.
• Ensure compliance with mandatory F&B certifications (e.g., WSQ Food Safety, hygiene standards).
• Develop succession planning frameworks for supervisory and managerial roles.
• Oversee payroll, leave administration, shift manpower coordination, and HR documentation.
• Manage work pass applications, renewals, and foreign manpower compliance.
• Ensure compliance with MOM regulations, employment laws, workplace safety, and F&B regulatory standards.
• Review and update HR policies, SOPs, and employee handbook.
• Handle employee relations, grievances, investigations, and dispute resolution.
• Manage payroll processing and ensure accuracy and timeliness.
• Conduct salary benchmarking and recommend competitive pay structures aligned with F&B market trends.
• Oversee benefits administration, staff claims, insurance coverage, and leave policies.
• Prepare HR dashboards and reports on manpower costs, turnover, absenteeism, and recruitment metrics.
• Analyze workforce trends and recommend strategies to improve productivity and retention.
• Support manpower budgeting and cost control initiatives.
• Drive engagement initiatives, staff events, recognition programs, and employee surveys.
• Build a positive, inclusive, and high-performance culture across outlets.
• Partner closely with operations leaders to strengthen teamwork and morale.
• Act as a trusted advisor to senior management and outlet leaders.
• Continuously improve HR processes, systems, and policies.

Requirements:

• Bachelor’s degree in Human Resources or related field.
• Minimum 5–7 years of hands-on HR experience in the F&B / hospitality industry, including at least 2–3 years in a managerial or senior role.
• Good experience managing high-volume frontline workforce.
• In-depth knowledge of Singapore MOM regulations, employment laws, CPF, work passes, and F&B compliance requirements.
• Proven track record in recruitment, employee relations, training, and performance management.
• Excellent interpersonal, communication, and stakeholder management skills.
• Good operational mindset with the ability to thrive in a fast-paced, frontline-driven environment.
• Proficient in HRIS, payroll systems, and MS Office.