Job Scope

• Responsible for providing help desk support services and ensuring high level of customer satisfaction
• Analyze the problems and makes a record of the issues addressed and the relevant resolutions provided for it.
• 1st level helpdesk to respond to calls
• Provide first call resolution to users who called into the hotline
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
• Perform outbound calls to users who leave call back
• Work ¾ shift a week and rest 4 days

Job Qualification

• At least a GCE O level education or its equivalent and with at least 1-2 year experience in call centre environment
• Able to take stress of answering calls from members of public
• Good communication verbal and written skills
• Customer-centric focused
• Ability to work efficiently and effectively independently
• Must be comfortable performing 12hrs shift work and/or weekends on rotating schedule (7pm to 8am / 7am to 8pm)

Swati Kiran License No.: 02C3423 Personnel Registration No.: R1878571

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