24x7 Helpdesk Agent | 12-Months Contract

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH117469_1663299178
Salary Negotiable
Consultant Name Bernice Mae Nocum Rallonza
Consultant Email bernice.rallonza@manpower.com.sg
Consultant Contact No. 65515576
EA License No. 02C3423
Consultant Registration No. R1442141

Job Scope:

  • 1st level helpdesk to respond to calls
  • Provide first call resolution to users who called into the hotline
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
  • Perform outbound calls to users who leave callback

Job Qualifications:

  • At least a GCE O level education or its equivalent and with at least 1-2 year experience in call center environment
  • Able to take stress of answering calls from members of public
  • Good communication verbal and written skills
  • Customer-centric focused
  • Ability to work efficiently and effectively independently
  • Must be comfortable performing 12hrs shift work and/or weekends on rotating schedule (7pm to 8am / 7am to 8pm)

Bernice Mae Nocum Rallonza EA License No.: 02C3423 Personnel Registration No.: R1442141

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