Job Scope:

• 1st level helpdesk to respond to calls
• Provide first call resolution to users who called into the hotline
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
• Perform outbound calls to users who leave callback

Job Qualifications:

• At least a GCE O level education or its equivalent and with at least 1-2 year experience in call center environment
• Able to take stress of answering calls from members of public
• Good communication verbal and written skills
• Customer-centric focused
• Ability to work efficiently and effectively independently
• Must be comfortable performing 12hrs shift work and/or weekends on rotating schedule (7pm to 8am / 7am to 8pm)

Bernice Mae Nocum Rallonza EA License No.: 02C3423 Personnel Registration No.: R1442141

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy