​Reporting to the Operations Director, the Account Manager is responsible for the day-to-day management of the service delivery to achieve the contracted deliverables for our client. This role requires direct involvement with the client on a daily basis including acting as a single point of contact and to be outsource to station to work in our client’s site.

Key Accountabilities:

• Responsible for building partnership with respective stakeholders to determine services, the criteria for the delivery of those services, and how to develop solutions to any issues that arise.

• Provide strategic leadership directing onsite delivery team to meet the demands of the client’s business requirements.

• Accountable for ensuring high standards of customer satisfaction are maintained at all times. Responsible for addressing any issues impacting client’s satisfaction.

• Efficiency and process improvement recommendations to achieve high productively rate

• Ensure the services maintain agreed profitability margins and adherence to applicable delivery standards and processes

Job Requirement:

• Professional presentation with an ability to communicate effectively at all levels of the business stakeholders

• Proven project management and operational delivery experience in a fast-paced environment

• Strong ability in task prioritization and time management

• Equipped with an excellent sense of urgency in ensuring timely delivery of response to meet client’s request/expectation.

• Able to demonstrate a methodical approach to design, delivery and problem solving;

• Proactive and creative approach to problem solving - ability to 'think outside the box'

Interested applicants, kindly email your full resume to hr@manpower.com.sg stating the position in the subject header to facilitate effective shortlisting. We regret that only shortlisted candidates will be notified.