The Account Manager is the first and primary customer point of contact selling into a defined sales territory. As the door opening sales expert, they work in deep collaboration with the presales teams to deliver a compelling value proposition that differentiates the product portfolio from the competition. The Account Manager is also engaged in both expanding the customer base into untapped markets as well as displacing competitors from historically aligned companies.

Roles and Responsibilities:

• Extensive strategic development of initiatives targeted to specific accounts and markets that demonstrate' s extensive capabilities as an advanced solution provider and drive increased market share proactively. Maximize sales activities and achieve quotas by prospecting for new accounts.
• Connect with all levels within the customer including "C" level relationships and has a footprint across the customer organization, adopting the conversation to the audience.
• See opportunities and the value for customer, by mastering a deep understanding of the qualitative strategies and initiatives of the customer that articulate the goals of their company. Provide critical insights to the customer that generate best-in-class credibility and contribute to a market leadership position for the company.
• Grows the wallet share in the assigned accounts. Establish high revenue, multi-year business plans with the target accounts. Develop road maps for large-scale implementations of our systems and services in the accounts.
• Is familiar with mapping capabilities of existing Partners and Strategic Alliance to key target areas and identifying gaps. Create a network of relationships to facilitate sales and promote alliances and partnerships.
• Drive and lead the sales, presales, engineering and support efforts for the account to achieve business goals.
• Initiate and support, develop and monitor purchasing agreements between us and the customer.

Requirements and Competencies:

• At least 10 years' experience of sales in technology company selling complex software-as-a-service solutions to customers, preferably contact center sales.
• Demonstrated experience of doing large deal transactions and also several commercial transactions. Able to manage multiple, complex sales opportunities simultaneously.
• Exceptional communication and presentations skills that build confidence and credibility. Possess Inherent self-sufficiency, flexibility and confidence. Highly articulate and able to confidently explain complex models in a clear simplified manner
• Demonstrated ability to develop relationships with the 'C' or VP level business users to articulate business value and influence strategic application of our solutions
• Close the deal, identify the opportunity, get the commitment and drive all relevant actions. Also, focus on creating and keeping momentum until deal is closed. Show flexibility when bringing plan to reality and make changes on the spot when needed.
• Work effectively in a complex organization/matrix in coordinating across multiple functions and the customer and eco-systems.
• Demonstrate knowledge of the portfolio and relevant markets, and confidently speak in great detail regarding all of our products while working in deep collaboration when necessary with the functional, industry or technical partners and establish/maintain relationships and professional reputation within the account and throughout the sales cycle.
• Occasional work travel may be required

Education:
Degree from an accredited university

Joanna Tham Pooi Kwan EA License No.: 02C3423 Personnel Registration No.: R1985398