Account Manager (IT Sales)

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH135912_1707297705
Salary Up to S$0.00 per annum
Consultant Email goel.navneet@experisitperm.sg.manpowersg
EA License No. 02C3423



  • Oversee and advise on business improvements in areas including Cyber Security, Risk Management, Business Continuity, Disaster Recovery and related items Designed IT Solutions and Roadmaps for Clients to business Requirements Responsible for preparing budgets for Projects and vendor negotiations Coordinated the purchases of hardware and software products, vendor and service provider management Managed the relationship between levels of stakeholders Planned and executed inward facing marketing campaigns of product/service offerings and awareness of current industry technology developments
  • Project management
  • Design IT solutions based off business requirements taking into account MAS advisories and TRM Guidelines
  • Office relocations Email migrations Server migrations
  • Hardware and Infrastructure refresh


Client Information

  • Ensure all contact information for all vendors/3rd Parties is up to date
  • Ensure all hardware is under warranty
  • Ensure that helpdesk specific procedures are up to date (quarterly)
  • Participate in daily AM Meeting in person
  • Daily monitoring of tickets
  • Monthly client numbers kept up to date


Client Meetings

  • Monthly Client Meetings to be arranged with all clients
  • Client follow up mail to be sent within 24 hrs of meeting
  • Any support issues to be logged with helpdesk
  • Action plan issued to client within 48hrs
  • Ongoing list of issues to be tracked and updated daily
  • Roadmap for next year including technology and work effort
  • Quarterly or semi-annual Client Presentations

Quotes

  • All quotes to be processed through the helpdesk- see quote flow diagram
  • Quotes to be checked every 3 hours and transferred appropriately

Proposals

  • Project outline to be discussed with tech team leader
  • Work effort to be signed off by a Director
  • Proposals to be completed within 2 working days of request

Major Incidents

  • Provide escalation where necessary and ensure client is kept up to date
  • Send out RCA report within 24 hours of resolution of issue
  • Follow up once resolved



Disaster Recovery

  • Ensure all current procedural information is up to date
  • DR procedural documentation filed and shared with Helpdesk
  • Client made aware of any additional options
  • Ensure that has Actionable DR Plans for all clients



Reports Management