Role Summary

• The Account Manager is the first and primary customer point of contact selling into a defined sales territory.
• As the door opening sales expert, they work in deep collaboration with the presales teams to deliver a compelling value proposition that differentiates the organization's product portfolio from the competition.
• The Account Manager is also engaged in both expanding the customer base into untapped markets as well as displacing competitors from historically aligned companies.

Job Requirements

• Extensive strategic development of initiatives targeted to specific accounts and markets that demonstrate the organization's extensive capabilities as an advanced solution provider and drive increased market share proactively.
• Maximize sales activities and achieve quotas by prospecting for new accounts.
• Connect with all levels within the customer including "C" level relationships and has a footprint across the customer organization, adopting the conversation to the audience.
• See opportunities and the value for customer, by mastering a deep understanding of the qualitative strategies and initiatives of the customer that articulate the goals of their company.
• Provide critical insights to the customer that generate best-in-class credibility and contribute to a market leadership position for the company.
• Establish high revenue, multi-year business plans with the target accounts. Develop road maps for large-scale implementations of the organization's systems and services in the accounts.
• Is familiar with mapping capabilities of existing Partners and Strategic Alliance to key target areas and identifying gaps.
• Create a network of relationships to facilitate sales and promote alliances and partnerships.
• Drive and lead the sales, presales, engineering and support efforts for the account to achieve business goals.

Job Requirements

• Degree in Business or related fields. Post-graduate qualifications will be advantageous.
• Minimum of 10 years of relevant working experience in selling complex software-as-a-service solutions to customers.
• Prior experience in executing large deal transactions / commercial transactions in contact centers sales will be advantageous.
• Able to manage multiple, complex sales opportunities simultaneously.
• Demonstrated ability to develop relationships with the 'C' or VP level business users to articulate business value and influence strategic application of the organization's solutions.
• Comfortable in regional travelling (approximately thirty percent per year).
• Possess excellent interpersonal and communication skills.

Andy, Wee Ben Ann License No.: 02C3423 Personnel Registration No.: R1552080

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