• Achieves targets set by Head of End User Sales, based on Local Unit strategy.
• Delivers appropriate market coverage for new business end user influencing and service sales in his assigned territory / segment / customer group.
• Provides alignment with existing OEM and End User Agreements. Accountable for owner decisions in favor of the organization in new business and service revenue and margin in his assigned territory / segment / customer group.
• Pursue binding service agreement with allocated customers and collaborate with digital team to foster digital business growth.
• Builds professional long-term relationships with his assigned customer base.
• Execute sales strategies, sales plans and sales support activities plans in his assigned territory / segment / customer group.
• Deliver on sales targets, margin and incentive targets, customer visit plan, customer communication and events plan. Attend trainings assigned.
• Communicate and coordinate with Operations, Business Development, Market Communication and Technical Advisor as required
• Drive sales of digital solution and service products such as Tekomar Xpert and binding agreements eg Turbo LifeCycle Care/Turbo Marine Care/Turbo Uptime Care as well as end user decisions to specify turbochargers for their newbuilding projects to capture full market potential
• Build long term relationships with assigned customers at all levels, explore new business opportunities & generate new installed base, or market share by influencing through key decision processes
• Ensure adherence to existing rules and policies such as Circular Letters and Compliance
• Support market intelligence and business development projects as required to drive the growth of the business
• Share information gained from customer visits as part of market intelligence input
• Support Business Development as required to achieve overall (Local Unit / Service Station) goals
• Update customer database (ATURB)
• Monitor & verify major customer complaints & claims, coordinate with other functions to develop solution. Support definition / implementation of corrective actions
• Review, monitor & evaluate performance of assigned customer accounts
• Responsible for assigned sales budget, sales margin and market share
• Successfully completed a Bachelor or Master's degree in Mechanical, Marine, Electrical, Engineering or similar studies
• Minimum 5 years of experience in Maritime market or industrial application
• Significant and successful working experience in a sales position and/or customer support
• Knowledge of local and global marine market, access to decision makers in key companies or ability to build up such relationships
• Ability to establish productive relationships with customers and stakeholders at any level, from executives to operational professionals
• Availability to travel

Veronica Neo Shen Hwa - veronica.neo@manpower.com.sg
Personnel Reg No: R1110855
Manpower Staffing Services (S) Pte Ltd
EA Licence No: 02C3423

Veronica, Shen Hwa Neo EA License No.: 02C3423 Personnel Registration No.: R1110855

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