Account Servicing Officer(Credit Recovery Specialist)|Bank

Location Singapore
Discipline Banking & Finance
Job Reference BBBH127960_1684226190
Salary S$0.00 - S$4000 per month
Consultant Name Hibah Bakhtavar
Consultant Email
Consultant Contact No.
EA License No. 02C3423
Consultant Registration No. R21103109


  • Manage written-off portfolio to meet the performance targets.
  • Contact customers to negotiate payment schedules that will ensure maximum recovery and minimum risk exposure to the Bank
  • Review customers' profiles and recommend effective collection actions
  • Resolve customer issues or complaints within stipulated timeframe.
  • Escalate irregular cases promptly to team manager for advice.
  • Provide administration such as preparation of letters and adjustment vouchers.
  • Engage in digitalisation and leverage on data analytics to provide contextualised insights, and to improve performance and processes.
  • Drive continuous improvements and achieve best practices, using Agile Methodology.
  • Work and collaborate with team to achieve team's goals and performance targets.
  • Deliver excellent quality service to customers to achieve total customer satisfaction.

  • Degree or Diploma in any related field.
  • Experience in credit collection or litigation would be added benefit.
  • Excellent communication and negotiation skills. Able to manage difficult customers & situations independently.
    Interested Candidates may send their resume and cover letter directly to, stating the position as the subject title in the email.
    Hibah Bakhtavar | EA License No. 02C3423 | Personnel Registration No. R21103109

Hibah Bakhtavar EA License No.: 02C3423 Personnel Registration No.: R21103109

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit