Responsibilities

• Manage written-off portfolio to meet the performance targets.
• Contact customers to negotiate payment schedules that will ensure maximum recovery and minimum risk exposure to the Bank
• Review customers' profiles and recommend effective collection actions
• Resolve customer issues or complaints within stipulated timeframe.
• Escalate irregular cases promptly to team manager for advice.
• Provide administration such as preparation of letters and adjustment vouchers.
• Engage in digitalisation and leverage on data analytics to provide contextualised insights, and to improve performance and processes.
• Drive continuous improvements and achieve best practices, using Agile Methodology.
• Work and collaborate with team to achieve team's goals and performance targets.
• Deliver excellent quality service to customers to achieve total customer satisfaction.
  
  Requirements
• Degree or Diploma in any related field.
• Experience in credit collection or litigation would be added benefit.
• Excellent communication and negotiation skills. Able to manage difficult customers & situations independently.
  Interested Candidates may send their resume and cover letter directly to Hibah.bakhtavar@manpower.com.sg, stating the position as the subject title in the email.
  Hibah Bakhtavar | EA License No. 02C3423 | Personnel Registration No. R21103109

Hibah Bakhtavar EA License No.: 02C3423 Personnel Registration No.: R21103109

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