Application Helpdesk Support Analyst

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH105121_1631675536
Salary S$4500 - S$5500 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160

Key Responsibilities

  • Responsible in providing Helpdesk support to the Client ITD and key users experiencing problems with software application.
  • Helpdesk supports include assistance calls, investigation and resolution. SQL for database interrogation.
  • Provide remotely and onsite implementation of patch upgrades, new releases and installation of software application.
  • Participation in Integration Testing, User Acceptance Testing, Go-live and Post support.
  • Support Project Manager in project assignments.
  • Project assignment may be required for a duration.
  • Report to our Development center for software issues that require fixing, giving scenarios or trace of steps in replicating the issue.
  • Provide regular Helpdesk reporting on Issue list.
  • Attend and participate in Client support meeting, new requirements, training and documentation.
  • Be an active member of the Operations Team for group goal achievements (reduction in tickets, Customer Satisfaction, SLAs etc.)

Key Requirements

  • Degree in Computer Science or equivalent
  • With 4 - 6 years of experience in application support
  • Knowledge and experiences in SQL
  • Analytical and Problem-Solving skills
  • Interpersonal skills to interact with customers and team members
  • Organization and Time management skills
  • Willing to support colleagues and team and share workload
  • Demonstrated initiative and self-directed approach to role
  • Ability to work independently and as part of a team
  • Ability to recognize the need to escalate issues
  • Committed to delivery and customer service
  • Open to work on standby support 24x7 for average 1-2 weeks with roster schedule in a month, to meet client's SLA
  • Open to work after office hours including weekends if needed during software upgrades for client
  • Location: Depot Close

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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