Job responsibilities:

• Responsible for the service delivery of application system landscape, making sure that problems reported are resolved within SLA , maintaining high service availability.
• Leading a team of engineers to monitor and rectify issues, and do the KPI tracking / reporting.
• Maintain excellent relationship with the client key stakeholders and users as well as the contractors / vendors engaged in the project.
• Continuously identify areas of improvements to maintain quality service to client.
• Manage and coordinate client requests where required.

Job requirements:

• Degree in Information Technology or any related discipline
• At least 5 years of related experience

Top 3 MUST have skills:
1. Stakeholder management (Client, Vendor)
2. Service Management Experience (across AO)
3. Basic technical skills (e.g. Java, ITA)

Good to have skills:
1. involvement in at least 2 application system implementation and support projects
2. Experience in public safety would be a bonus
3. Technical programming skills

Rvin James Murillo Andalan EA License No.: 02C3423 Personnel Registration No.: R1331697

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