Application Support Analyst

Location Singapore, Singapore
Discipline IT
Job Reference ACC-GIC_1566262750
Salary Negotiable
Consultant Name Andalan Rvin James Murillo
Consultant Email james.andalan@manpower.com.sg
Consultant Contact No. 62325731
EA License No. 02C3423
Consultant Registration No. R1331697

Key Responsibilities

  • Provide Level 2 support on user query/requirement and production issue raised - Event / Incident and problem management
  • Investigate production issues, respond based on production defect severity SLAs
  • Manage and respond to users on timely manner.
  • Log incident ticket for production issues and user queries
  • Follow up on defect and incident closure and meet incident closure KPI
  • Make sure system availability as per respective agreed SLA
  • Ensure daily end of day execution for supported applications complete successfully
  • Perform annual Disaster Recovery (DR) exercise for supported applications
  • Provide support to System Engineers on server level patches / upgrade as and when applicable
  • Ensure application incident & task documentation is properly updated for each production release
  • Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail
  • Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using java snippets or unix shell or DB scripts etc
  • Strong knowledge of temenos AAA product (TAP)

Key Requirements

  • Minimum 5 years of experience working in Banking IT industry support.
  • Strong team player. Flexible and being able to manage time effectively. Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.
  • Good to have experience L3 support in a Production Support group in a high availability / mission critical environment.
  • Understanding of ITIL methodology

Essential Technical Skill :-

  • Hands-On experience in writing / debugging scripts, code, database queries
  • Knowledge of SQL and relational databases - traditional RDMS, such as Oracle
  • Strong understanding of Unix, Linux and Windows
  • Software Engineering & Change Management
  • Solid understanding of resiliency and redundancy designs

Rvin James Murillo Andalan EA License No. 02C3423 Personnel Registration No. R1331697

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