• Well versed with ITIL Concepts - Incident, Problem, Change and Release Management, Knowledge management
• Perform and manage incident and event tickets, determine priority, and resolution from Level 1 escalation within defined SLA in compliance to Client's incident management process
• Escalate incident and event tickets to Level 3 teams within defined SLA in compliance to client's incident management process
• Perform in-depth production incident troubleshooting, fix any production incident and monitor the fixes to ensure correct resolution.
• Provide trend analysis and root cause analysis on recurring incidents and defects
• Review and plan continuous improvements to ensure smooth running of the applications
• Manage application jobs, and provide instructions to Level 1 Application Operations team for jobs recovery/execution
• Perform Service Requests (e.g. data patching, extraction of data or report, answer usage queries, etc.)

Requirements

• Bachelor's Degree in Computer Science with at least 5 Years of working experience in IT with an end-to-end full life cycle implementations
• Able to review and deep dive into code as and when necessary
• Proactive and able to work under pressure and tight deadlines
• Technologies:

• BMC Control-M, Informatica, Oracle PLSQL
• .Net, IIS Admin, MSSQL, Tableau
• Informatica, RHEL Oracle BEA Weblogic, Unix Oracle Solaris

• Knowledge in business application development life cycle & hands on experience in application development

Rvin James Murillo Andalan EA License No. 02C3423 Personnel Registration No. R1331697

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