Application Support Engineer

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH108719_1640592915
Salary S$4500 - S$6000 per month
Consultant Name Cristina Malabuyoc Malijan
Consultant Email
Consultant Contact No. 62328835
EA License No. 02C3423
Consultant Registration No. R1111547

Job scopes

  • Well versed with ITIL Concepts - Incident, Problem, Change and Release Management, Knowledge management
  • Perform and manage level 1 and 2 incident and event tickets, determine priority, and resolution within defined SLA in compliance to Client's incident management process
  • Escalate incident and event tickets to Level 3 teams within defined SLA in compliance to client's incident management process
  • Perform in-depth production incident troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution.
  • Provide trend analysis and root cause analysis on recurring incidents and defects
  • Review and plan continuous improvements to ensure smooth running of the applications
  • Perform Service Requests (e.g., data patching, extraction of data or report, answer usage queries, etc.)
  • Build and update knowledge base from incident and problem tickets
  • Must comply with client's standards such as the System Development Life Cycle (SDLC), IT security policies, best practices, procedures & guidelines

Job requirements

  • Bachelor's Degree in Computer Science or equivalent
  • At least 2 years of relevant experience, Production Support (L1.5) experience Incident Management, Problem Management and Service Request Management
  • Good PL-SQL//Sybase/MSSQL, Java and Unix knowledge
  • Good troubleshooting skills and able to find root causes of the issues
  • Experience in working closely with clients providing required services
  • Experience in maintaining and developing applications
  • Excellent communication skills and ability to handle communication at different levels and diverse population
  • Familiar with Wealth and Asset Management Applications

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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