Application Support Engineer | Contract

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH127876_1683801259
Salary S$6500 - S$8000 per month
Consultant Name Cristina Malabuyoc Malijan
Consultant Email
Consultant Contact No. 62328835
EA License No. 02C3423
Consultant Registration No. R1111547

Job scope

  • Design, code, test, implement and deliver change requests based on request manager prioritization
  • Provide Level 3 support on incidents, problems and service request
  • Maintain deployed applications and conduct proactive preventive issue resolution
  • Provide second and third level troubleshooting and root cause analysis of production related incidents in accordance to the Service Level Agreements.
  • Provide workarounds for incidents that cannot be immediately resolved so that users can continue with their business as usual.
  • Provide permanent fixes to defects that are identified in the application
  • Provide and maintain application availability, includes ensuring that the application is active and operating as defined in the Service Level Agreements
  • Recommend maintenance and BAU improvements
  • Keep up to date on the latest industry trends in technologies Build Applications
  • Develop the concept and design of technical solutions based on business needs
  • Gathering and analyzing application technical requirements
  • Build and deploy working reusable software following the agile principle
  • Define and conduct integration and unit testing
  • Prevent identify and resolve any anomalies
  • Contribute to the continual improvement of our design and development process Documentation and Communication
  • Draw up documentation for higher developments
  • Explain solutions developed to technical and non-technical stakeholders
  • Work closely with product owner scrum master and senior developer to collaborate
  • Work closely with business users and clients

Job requirement

  • Bachelor's degree in Computer science or equivalent
  • Minimum 3 years' experience in application support
  • Familiar and hands on experience in Application remediation and technology troubleshooting
  • Good to have Oracle SQL Developer experience
  • Experience in Engineering Technical Support
  • Good troubleshooting skills and able to find root causes of the issues
  • Experience in working closely with clients providing required services and maintaining & developing applications
  • Excellent communication skills and ability to handle communication at different levels and diverse population

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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