Job scope

• Design, code, test, implement and deliver change requests based on request manager prioritization
• Provide Level 3 support on incidents, problems and service request
• Maintain deployed applications and conduct proactive preventive issue resolution
• Provide second and third level troubleshooting and root cause analysis of production related incidents in accordance to the Service Level Agreements.
• Provide workarounds for incidents that cannot be immediately resolved so that users can continue with their business as usual.
• Provide permanent fixes to defects that are identified in the application
• Provide and maintain application availability, includes ensuring that the application is active and operating as defined in the Service Level Agreements
• Recommend maintenance and BAU improvements
• Keep up to date on the latest industry trends in technologies Build Applications
• Develop the concept and design of technical solutions based on business needs
• Gathering and analyzing application technical requirements
• Build and deploy working reusable software following the agile principle
• Define and conduct integration and unit testing
• Prevent identify and resolve any anomalies
• Contribute to the continual improvement of our design and development process Documentation and Communication
• Draw up documentation for higher developments
• Explain solutions developed to technical and non-technical stakeholders
• Work closely with product owner scrum master and senior developer to collaborate
• Work closely with business users and clients

Job requirement

• Bachelor's degree in Computer science or equivalent
• Minimum 3 years' experience in application support
• Familiar and hands on experience in Application remediation and technology troubleshooting
• Must have experience in Outsystems platform
• Good to have Oracle SQL Developer experience
• Experience in Engineering Technical Support
• Good troubleshooting skills and able to find root causes of the issues
• Experience in working closely with clients providing required services and maintaining & developing applications
• Excellent communication skills and ability to handle communication at different levels and diverse population

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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