Application Support Engineer (.Net, MSSQL)

Location Singapore, Singapore
Discipline IT
Job Reference ACC-GIC_1567478805
Salary Negotiable
Consultant Name Andalan Rvin James Murillo
Consultant Email james.andalan@manpower.com.sg
Consultant Contact No. 62325731
EA License No. 02C3423
Consultant Registration No. R1331697

Job Description

  • Well versed with ITIL Concepts - Incident, Problem, Change and Release Management, Knowledge management
  • Perform and manage incident and event tickets, determine priority, and resolution from Level 1 escalation within defined SLA in compliance to Client's incident management process
  • Escalate incident and event tickets to Level 3 teams within defined SLA in compliance to client's incident management process
  • Perform in-depth production incident troubleshooting, fix any production incident and monitor the fixes to ensure correct resolution.
  • Provide trend analysis and root cause analysis on recurring incidents and defects
  • Review and plan continuous improvements to ensure smooth running of the applications
  • Manage application jobs, and provide instructions to Level 1 Application Operations team for jobs recovery/execution
  • Perform Service Requests (e.g. data patching, extraction of data or report, answer usage queries, etc.)

Qualification / Requirement

  • Bachelor's Degree in Computer Science with at least 5 Years of working experience in IT with an end-to-end full life cycle implementations
  • Able to review and deep dive into code as and when necessary
  • Proactive and able to work under pressure and tight deadlines
  • Technologies:
  • BMC Control-M, Informatica, Oracle PLSQL
  • .Net, IIS Admin, MSSQL, Tableau
  • Informatica, RHEL Oracle BEA Weblogic, Unix Oracle Solaris
  • Knowledge in business application development life cycle & hands on experience in application development

Rvin James Murillo Andalan EA License No. 02C3423 Personnel Registration No. R1331697

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