Job Responsibilities:

• Be part of the Application Maintenance / Support Team
• Perform incident analysis and closure of incidents raised to the application support team
• Provide support to users and handle queries raised by users
• Troubleshoot and find root cause of the reported incidents
• Provide resolution / workaround for the reported incidents
• Liaising with other teams within the project or external systems in resolving reported incidents when necessary
• Ensure all incidents raised are resolved within SLA (Service Level Agreement)
• Ensure assigned deliverables are completed on time and with the required level of quality
• Perform testing for changes done to the system (if any)
  
  Job Requirements:
  KNOWLEDGE AND SKILLS:
• Understand Java, experience in development of multi-tier applications using Java, IBM WebSphere
• Familiar with SQL queries & databases
• Familiar with web services / API technology like REST, SOAP 1.2, WSDL 2.0 and XML 1.0
• Good experience in an IT Application Support/Maintenance
  
  QUALIFICATIONS AND EXPERIENCE NECESSARY:
• Diploma or Degree in IT related course (or equivalent)
• 1-2 years of experience in IT, Java, or application support
• Robust in analytical & troubleshooting skills
• Proactive, work hands-on and always try to challenge the status quo
• Enjoys working as part of a team
• Ability to multi-task in a fast-paced environment
• Picks up new technology quickly

Rvin James Murillo Andalan EA License No. 02C3423 Personnel Registration No. R1331697

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