Application Support Specialist | Contract

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH113666_1652166433
Salary S$3500 - S$4000 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email carolyn.mendoza@manpower.com.sg
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160


Job Scope:

  • Be part of the Application Maintenance/Support Team
  • Perform incident analysis and closure of incidents raised to the application support team
  • Provide support to users and handle queries raised by users
  • Troubleshoot and find root cause of the reported incidents
  • Provide resolution/workaround for the reported incidents
  • Liaising with other teams within the project or external systems in resolving reported incidents when necessary
  • Ensure all incidents raised are resolved within SLA (Service Level Agreement)
  • Ensure assigned deliverables are completed on time and with the required level of quality
  • Perform testing for changes done to the system (if any)



Job Qualifications:

  • Diploma or Degree in IT related course (or equivalent)
  • At least 1+ years' experience in an IT Application Support/Maintenance
  • Experience in development of multi-tier applications using Java, IBM WebSphere
  • Familiar with SQL queries & databases
  • Familiar with web services/API technology like REST, SOAP 1.2, WSDL 2.0 and XML 1.0
  • Excellent analytical & troubleshooting skills
  • Proactive, work hands-on and always try to challenge the status quo
  • Enjoys working as part of a team
  • Ability to multi-task in a fast-paced environment

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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