Application Support Specialist | Perm role

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH105065_1631539560
Salary S$5000 - S$5500 per month
Consultant Name Cristina Malabuyoc Malijan
Consultant Email
Consultant Contact No. 62328835
EA License No. 02C3423
Consultant Registration No. R1111547

Key Responsibilities

Responsible in providing Helpdesk support to Client and key users experiencing problems with software application.

  • Helpdesk support include assistance calls, investigation and resolution. SQL for database interrogation.
  • Provide remotely and onsite implementation of patch upgrades, new releases and installation of software application.
  • Participation in Integration Testing, User Acceptance Testing, Go-live and Post support.
  • Support Project Manager in project assignments.
  • Project assignment may be required for a duration.
  • Report to our Development centre for software issues that require fixing, giving scenarios or trace of steps in replicating the issue.
  • Provide regular Helpdesk reporting on Issue list.
  • Attend and participate in Client support meeting, new requirements, training and documentation.
  • Be an active member of the Operations Team for group goal achievements (reduction in tickets, Customer Satisfaction, SLAs etc.)

Key Requirements

  • Bachelor's Degree in Computer Science or any equivalent
  • Around 3+ years of experience in application support
  • Knowledge and experiences in SQL
  • Analytical and Problem-Solving skills
  • Interpersonal skills to interact with customers and team members
  • Organization and Time management skills
  • Willingness to support colleagues and team and share workload
  • Demonstrated initiative and self-directed approach to role
  • Ability to work independently and as part of a team
  • Ability to recognise the need to escalate issues
  • Committed to delivery and customer service

Other Points

  • To meet client SLA, rostering for standby support 24x7 for average 1-2 weeks in a month.
  • After office hours including weekends will be needed during software upgrades for client.

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit