Job Scope

• Responsible for acting as the ongoing interface between the client and the system or application.
• Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions. Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Develop and implement strategies to enhance issue management processes.
• Conduct regular quality assessments to ensure system efficiency.
• Collaborate with cross-functional teams to address application quality concerns.
• Provide training and guidance to team members on issue resolution techniques.
• Manage periodic deployment to production

Job Qualifications

• Degree in IT, Computer Science, or equivalent with more than 5 years of application support experience.
• Expert proficiency in issue management is required.
• Advanced level of proficiency in quality management is recommended.
• Application quality analysis proficiency is suggested.

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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