Assistant Manager (Community Engagement) | Up to $6K

Location Singapore
Discipline Sales & Marketing
Job Reference BBBH131250_1694144833
Salary S$5000 - S$6000 per month + VB
Consultant Name Tng Wess Lee
Consultant Email
Consultant Contact No. 6232 5255
EA License No. 02C3423
Consultant Registration No. R1551835

Job Description

  • Increase community base through developing and implementing marketing campaigns and engagement activities
  • Collaborate with stakeholders to devise and implement community development ideas & strategies by analyzing competitors and industry trends and leveraging various marketing channels (digital & traditional)
  • Identify and track community engagement metrics, engagement levels of the communication channels, drop-off rates and analyse the data to optimise ROI
  • Re-engage and convert lapsed/dormant subscribers into active member
  • Report on insights by analysing community activities and feedback
  • Identify and manage situations of potential crisis on social platforms, in line with appropriate guideline
  • Enhance functionalities, design, UI/UX and content of the website to increase traffic and engagement
  • Analyse and evaluate customer journey across different channels and touchpoints (Google Analytics knowledge required)
  • Optimise and maintain our member portal to ensure minimal downtime and service recovery, including duties like site programming, updating of content, review SEO and monitoring of traffic/site statistics
  • Ensure applications and data are kept confidential, protected and secured
  • Maintain and update technical/user documents and procedures


  • Bachelor's degree preferably in marketing, communications, or a related field
  • Minimum 3 years of experience in community / membership management
  • Proven experience with social media management, digital marketing or communication campaign delivery
  • Excellent written & verbal communication skills and can generate impactful content
  • Basic skills and experience in coding/web programming would be advantageous

Tng Wess Lee License No.: 02C3423 Personnel Registration No.: R1551835

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