Attractions Specialist (Customer Experience) UP to SGD6, 000

Location Singapore
Discipline Advertising & Public Relations
Job Reference BBBH132425_1698199304
Salary S$4000 - S$6000 per month
Consultant Name Wee Ben Ann, Andy
Consultant Email
Consultant Contact No. 62328831
EA License No. 02C3423
Consultant Registration No. R1552080

Job Description

  • Management and close collaboration with operators of various experiential activities and lifestyle experiences.
  • Lead and ensure all operating procedures and guidelines are met at the highest standards among operators.
  • Online reservation system backend management and development.
  • Manpower and logistical support for events and programs held in CX Space.
  • Addressing and feedback, complaints, requests.
  • User experience optimisation, identifying improvements and optimisations to customer experiences.
  • Understanding and proficiency of systems used and operated at various experiences and attractions.
  • Inventory management, serviceability of equipment, repairs, troubleshooting.
  • Work with other business units to fulfil needs and requirements for any ad-hoc activations within CX Space.
  • Monitoring of KPIs, analysis of data and increasing overall performance of CX Space to continuously improve attractiveness and visitor traffic.

Job Requirements

  • Degree in Business or any related fields.
  • Minimum of 3 years of relevant working experience in Customer Experience / User Experience.
  • Prior experience within the Hospitality industry will be highly advantageous.
  • Possess in-depth understanding of end-to-end customer journey and customer satisfaction metrics.
  • Experienced in management of back-end systems for reservations and bookings.
  • Possess excellent interpersonal and communication skills.
  • Comfortable working in the West (shuttle bus services provided).

Andy, Wee Ben Ann License No.: 02C3423 Personnel Registration No.: R1552080

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