AVP, End User Work Specialist

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH136672_1710147611
Salary Negotiable
Consultant Name Sravanthi Gurram
Consultant Email sravanthi.gurram@manpower.com.sg
Consultant Contact No. 6232 8818
EA License No. 02C3423
Consultant Registration No. R2197596


  • Lead on-going projects for end user workspace to enhance the experience of collaboration, mobility, performance, security, and service level.
  • Contribute in the development of digital workspace and desktop engineering.
  • Provide expertise to regional teams and collaborate with Japan head office stakeholders.
  • Provide timely escalation and resolution of major issues to management and Head Office teams.
  • Act as liaison between end users and IT team to understand business requirements for end-user services, design and implement new solution or enhancements.
  • Partner with planning section to ensure alignment of all platform architecture processes, standards, strategies and roadmap.
  • As a solution architect, understand and realize target architectures and coordinate with internal teams, partners/vendors and key stakeholders.
  • Prepare and present regular project reports and documentations.
  • Ensure project status and progress are communicated to stakeholders and IT teams in a timely and concise manner.


  • Bachelor's Degree in IT, Computer Science or equivalent with min. 6 years of experience supporting IT End User Service in a large organization.
  • Microsoft certification - Intune, MS 365 mobility and security, Managing Modern Desktops, Modern Desktop Administrator, MS Azure certification, MCSA/MCSE.
  • ITIL Certification with good understanding of ITIL Change, problem, and incident management frameworks.
  • In-depth knowledge on Microsoft 365, Group Policy, Active Directory Trusts, Active Directory Sites and Services, DNS, DHCP, and DFS.
  • Knowledge in ID authentication architecture to achieve Sign On between on-premise and private cloud environment.
  • Knowledge and practical experience with Microsoft Intune and Windows 10 OS control.
  • Hands-on knowledge in End User Technology Services including Virtual Desktop Delivery Services, Email, File, Print, Instant Messaging, Unified Communications Tools and Mobile Device Management
  • Proven experience in solution, architecture, design for client OS engineering, virtualization.
  • Proven experience in collaboration and workgroup for project delivery.
  • Prior working experience in a bank or financial institution