As one of the world’s largest banking and financial services organisations, HSBC has been connecting customers to opportunities since 1865. With operations in 65 countries and territories, HSBC’s unparalleled international network links developed and emerging markets, and spans the world’s largest and fastest-growing trade corridors. The bank serves more than 40 million customers through its commercial, retail, investment and private banking businesses, which are supported by operational and functional teams around the world.

Role Overview
To provides customer service on multiple products and or propositions that span across various customer segments (i.e. Personal Banking, Advance, Premier, etc.)

Responsibilities:

• Take ownership by following up and providing timely updates to customers regarding their applications

• Enhance customers experience and strive to deepen customer relationships with the Company by anticipating customers' needs and demonstrate genuine care

• Serve as the Bank's brand ambassador by demonstrating professionalism, knowledge on our process, and optimize every opportunity to exceed customer expectations with each interaction

• Ensure required documentation (including basic Know Your Customer) and administrative work relating to each customer's application is completed in an accurate and prompt manner

• Be responsible for achieving individual and team performance while maintaining appropriate operational risk control and compliance in all activities

Requirements:

• Minimum Diploma in Banking/Finance or Business Administration or any relevant field

• At least 1-2 years related work experiences in customer front facing experience with ability to speak to customer on the phone or face to face

• Prior experience in customer contact center is good to have

• Familiar with banking products or has experience working in Banking or similar industry

Interested candidates may send in their resume and cover letter directly to kezia.nathania@manpower.com.sg (R1660434), stating the position as the subject title in the email.

Kezia Nathania | EA License No. 02C3423 | Personnel Registration No. R1660434

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012.

Kezia Nathania License No.: 02C3423 Personnel Registration No.: R1660434

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

HSBC is committed to building a work culture where everyone is valued, respected and opinions count. They take pride in providing a workplace that fosters continuous professional development, collaboration and supporting people to be at their best in an inclusive and diverse environment.