Bank Officer(Customer facing) | Contract | Multiple headcount

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH116313_1661499840
Salary Negotiable
Consultant Name Hibah Bakhtavar
Consultant Email hibah.bakhtavar@manpower.com.sg
Consultant Contact No.
EA License No. 02C3423
Consultant Registration No. R21103109


Responsibilities:

  • Able to handle over-the-counter transactions in an efficient and accurate manner.
  • Assist in customers' enquiries and ensure the Company's service delivery standards are met in achieving total customer satisfaction.
  • Prospect and introduce customers to the Bank's products and services.
  • Educate and migrate customers to use digital platform.
  • Manage customer wait time and service level.
  • Manage customer negative impact and complaints.


Operations & Financial

  • Perform all banking activities in accordance with the Bank's regulatory requirement.
  • Maintains customer confidence and protects bank operations by keeping information confidential.
  • Contributes to self and team effort by accomplishing related results needed.


Requirements:

  • Diploma/Higher NITEC/Degree in Banking/Finance or any similar industry
  • Highly adaptable and ability to deal with ambiguity.
  • Experience in delivering customer journeys, and digital features
  • Adept at use of data to drive productivity and performance.
  • Willing to work on weekends
  • Training will be provided


Interested Candidates may send their resume and cover letter directly to Hibah.bakhtavar@manpower.com.sg ,stating the position as the subject title in the email.
Hibah Bakhtavar | EA License No. 02C3423 | Personnel Registration No. R21103109

Hibah Bakhtavar EA License No.: 02C3423 Personnel Registration No.: R21103109

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