Responsibilities:
- Attend to walk in customer and assist on customer enquiries
- Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible
- Understands the customer and establishes needs to offer relevant products, services and solutions
- Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
- Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities
- Ensure customer complaints are escalated to internal teams, regulatory bodies as appropriate, in line with prevailing policies
- Carry out administrative tasks and systems updating activities in line with procedures which operate in the respective area
- Enhance customers' experience by introducing them to self-service banking channels that suit their needs
- Meet all service standards and assigned targets at the individual and team levels
Requirement:
- Diploma-holder
- 1-2 years of relevant customer servicing experience
- Good communication skills
- Passion for problem-solving with the ability to identify root causes and pursue effective solutions
- Resourceful and able to perform well during
- Ability to exchange information in a clear and concise way
Aaron Tan Mok Yee EA License No.: 02C3423 Personnel Registration No.: R22109226
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