Bank Teller | Contract

Location Singapore
Discipline Banking & Finance
Job Reference BBBH139511_1719469879
Salary S$2500 - S$3500 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email [email protected]
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160

Job Scope

  • Attend to walk-in customers
  • Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)
  • Assist in customers' enquiries and ensure the service delivery standards are met in achieving total customer satisfaction
  • Prospect and introduce customers to the Bank's products and services
  • Educate and migrate customers towards our digital platform
  • Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback/escalation/complaint

Job Qualifications

  • Minimum Diploma in any discipline
  • 1 - 2 years of experience in customer service-related roles
  • Ability to face customers in banking branch setting
  • Tech-savvy and willing to be trained
  • Ability to understand issues and appropriately escalate to Management in a timely fashion
  • Ensure compliance with all regulatory requirements
  • Contributes to self and team effort by accomplishing related results
  • Work Shift: Mon - Fri (Bank office hours)/Sat (AM half day)

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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