Bank Teller (Customer Service) Banking | Contract

Location Singapore
Discipline Banking & Finance
Job Reference BBBH137953_1716890992
Salary S$3000 - S$3400 per month
Consultant Name Cristina Malabuyoc Malijan
Consultant Email cristina.malijan@manpower.com.sg
Consultant Contact No. 62328835
EA License No. 02C3423
Consultant Registration No. R1111547


Responsibilities:

  • Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible
  • Understands the customer and establishes needs to offer relevant products, services and solutions
  • Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
  • Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities
  • Ensure customer complaints are escalated to internal teams, regulatory bodies as appropriate, in line with prevailing policies
  • Carry out administrative tasks and systems updating activities in line with procedures which operate in the respective area
  • Enhance customers' experience by introducing them to self-service banking channels that suit their needs
  • Meet all service standards and assigned targets at the individual and team levels


Requirement:

  • Minimum Diploma in any discipline
  • With 1-2 years of experience in customer service-related roles.
  • Ability to face customers in banking branch setting.
  • Tech-savvy and willing to be trained.

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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