Business Analyst (Policy Servicing) | Bank | Contract

Location Singapore
Discipline Banking & Finance
Job Reference BBBH138018_1715065631
Salary Negotiable
Consultant Name Charmane Castillo Lalog
Consultant Email
Consultant Contact No. 6232 8801
EA License No. 02C3423
Consultant Registration No. R1767650


  • Subject Matter Expert (SME) for Policy Servicing, provide user requirements and perform User Acceptance Test for new products, system enhancements and system defects
  • Support ad hoc projects and coordinate user testing when needed.
  • Create and design process flows, journey maps to facilitate understanding of end to end processes within Policy Servicing, including cross functional processes
  • Liaise with relevant business, function and technology teams to document requirements
  • Review and identify opportunities for process improvements, through processing and drive automation
  • Update Standard Operating Procedure and coach/train the processing team
  • Assist to manage the Policy Servicing team and ensure smooth operations of the team
  • Assist to support audits and control testing on Policy Servicing functions
  • Coordinate and support ad hoc activities and projects


  • Degree in Insurance, Business or equivalent professional qualifications
  • Knowledge and hands on experience working on projects in the Life Insurance / Shield line of business
  • Experience in developing business case and requirements and perform impact assessment
  • Analytical and problem solving skills, ability to operate effectively.
  • Good time management, task and result-oriented. Able to perform duties with accuracy and deliver quality work within tight timelines
  • Considerable relevant experience in managing a team preferably in an insurance or financial sector
  • A person who is keen to learn with positive work attitude

Interested Applicants, please email your resume to (R1767650), stating the position as the subject title in the email.

Charmane Castillo Lalog License No.: 02C3423 Personnel Registration No.: R1767650

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