Business Analyst (Policy Servicing) | Bank | Contract

Location Singapore
Discipline Banking & Finance
Job Reference BBBH138018_1715065631
Salary Negotiable
Consultant Name Charmane Castillo Lalog
Consultant Email charmane.lalog@manpower.com.sg
Consultant Contact No. 6232 8801
EA License No. 02C3423
Consultant Registration No. R1767650


Responsibilities:

  • Subject Matter Expert (SME) for Policy Servicing, provide user requirements and perform User Acceptance Test for new products, system enhancements and system defects
  • Support ad hoc projects and coordinate user testing when needed.
  • Create and design process flows, journey maps to facilitate understanding of end to end processes within Policy Servicing, including cross functional processes
  • Liaise with relevant business, function and technology teams to document requirements
  • Review and identify opportunities for process improvements, through processing and drive automation
  • Update Standard Operating Procedure and coach/train the processing team
  • Assist to manage the Policy Servicing team and ensure smooth operations of the team
  • Assist to support audits and control testing on Policy Servicing functions
  • Coordinate and support ad hoc activities and projects


Requirements:

  • Degree in Insurance, Business or equivalent professional qualifications
  • Knowledge and hands on experience working on projects in the Life Insurance / Shield line of business
  • Experience in developing business case and requirements and perform impact assessment
  • Analytical and problem solving skills, ability to operate effectively.
  • Good time management, task and result-oriented. Able to perform duties with accuracy and deliver quality work within tight timelines
  • Considerable relevant experience in managing a team preferably in an insurance or financial sector
  • A person who is keen to learn with positive work attitude


Interested Applicants, please email your resume to charmane.lalog@manpower.com.sg (R1767650), stating the position as the subject title in the email.

Charmane Castillo Lalog License No.: 02C3423 Personnel Registration No.: R1767650

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