Job Scopes:

• Plan and Lead the implementation plans for new business solutions in the company
• Constantly monitor and propose effective solutions to match business requirements, optimize team performance and maximize client's satisfaction
• Provide leadership to your team; manage tactical and strategic activities with focus on continuous improvement
• Supervise team members pertinent to daily operations and assigned projects
• Lead process optimization initiatives and develop robust SOPs and BCPs
• Translate the objectives into effective project plans and ensure appropriate resources are identified and deliver the desired outcomes
• Overcome challenges through effective communication and collaboration with your team and internal clients
• Set clear service and operations expectations
• Ensure regular quality control and daily task completion
• Ensure all relevant inventory and stocks are in place
• Ensure all Content and IT-related deliverables are delivered to agreed service levels
• Monitor quality of service delivery of your team and suppliers and ensure follow up
• Share recommendations for improvements across departments
• Lead initiatives to drive service and operations enhancements
• Minimize last-minute scheduling and rectification through effective planning
• Investigate damages and failure trends and make recommendations to the Management
• Monitor the workload and output of the team
• Quality check all delivery to ensure work is delivered to specifications
• Participate in tender processes, define service contracts specifications and prepare business cases
• Ad-hoc projects assigned

Requirements:

• Degree/Diploma in any field
• Minimum 5 years of experience in similar capacity
• Proven track record of working with multiple levels of leadership; in an operational role in technology or equivalent experience in management consulting or corporate strategy
• Experience in effective management of contractors, service providers, temporary staff and team leadership
• Proven experience in resource planning and workload distribution required
• Strong skills in project management, relationship management, and change management
• Proven structured and organized business style
• Excellent time management and project management skills

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547