As one of the world’s largest banking and financial services organisations, HSBC has been connecting customers to opportunities since 1865. With operations in 65 countries and territories, HSBC’s unparalleled international network links developed and emerging markets, and spans the world’s largest and fastest-growing trade corridors. The bank serves more than 40 million customers through its commercial, retail, investment and private banking businesses, which are supported by operational and functional teams around the world.

Role Overview
To provides customer service on multiple products and or propositions that span across various customer segments (i.e. Personal Banking, Advance, Premier, etc.).

Key Accountabilities & Responsibilities

• Provide the highest level of customer service to customers by handling calls in a prompt and professional manner.

• Instil customer confidence in client and generate loyalty by striving to offer first-contact resolution whenever possible.

• Take ownership by following-up and providing timely updates to customers when their enquiries are being directed to the appropriate department for resolution.

• Strive to deepen customers' relationship with client by recommending customized solutions to customers through engagement and needs analysis.

• Enhance customers' experience with client by introducing them to self-service banking channels that suit their needs.

• Serve as client's brand ambassador by demonstrating professionalism, have knowledge on products and services, and optimizes every opportunity to exceed customer expectations with each call.

• Ensure documentation and administrative work relating to each customer call is completed in an accurate and prompt manner.

• Meet all service standards and assigned targets at the individual and team levels.

Requirements

• Disciplined and able to multi-task independently under pressure.

• Service-oriented with interest in developing a customer-focused career.

• Able to work on 24/7 rotating shifts (5-day work week).

• Pleasant personality and able to work effectively in a team.

• Comfortable to work in a call center set-up.

Interested candidates may send in their resume and cover letter directly to kezia.nathania@manpower.com.sg (R1660434), stating the position as the subject title in the email.

Kezia Nathania | EA License No. 02C3423 | Personnel Registration No. R1660434

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012.

Kezia Nathania License No.: 02C3423 Personnel Registration No.: R1660434

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

HSBC is committed to building a work culture where everyone is valued, respected and opinions count. They take pride in providing a workplace that fosters continuous professional development, collaboration and supporting people to be at their best in an inclusive and diverse environment.