Call Center Customer Service (Shift based, Contract) Bank l $5K

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH131174_1692958737
Salary S$3000 - S$5000 per month
Consultant Name Rupa Kankariya
Consultant Email
Consultant Contact No. 65515317
EA License No. 02C3423
Consultant Registration No. R1441955

Role Overview

  • To provide one-stop customer services across all channels of communications and to cross sell bank's products and services whenever the opportunity arises.

Key Accountabilities & Responsibilities

  • To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
  • To ensure accuracy and compliance for all customers' requests
  • To successfully cross-sell the Bank's products and services
  • To adhere to professional standards of behavior & conduct when dealing with customers & fellow CSOs.
  • Flexibility in work deployment when business needs arise
  • Support and protect the company brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms


  • Min GCE O levels or higher
  • Possess high-quality customer service skills and a professional communication style
  • Candidates with no experience are open to apply
  • Able to commit to Staggered Shift Schedule (with shift allowance)
  • Shift pattern (inclusive of weekend and public holidays):
  • AM shift - 7am to 4pm, 8am to 5pm, 9am to 6pm
  • PM shift - 2pm to 11pm, 3pm to 12midnight, 4pm to 1am
  • 1 weekday off, 1 weekend off

Interested Applicants, please email your resume to (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Rupa Kankariya EA License No. 02C3423 Personnel Registration No. R1441955

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