Call Center Representative | Bank | Contract

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH123680_1677145197
Salary S$3000 - S$3800 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160

Role Overview
To provide one-stop customer services across all channels of communications and to cross sell bank's products and services whenever the opportunity arises.

Job Responsibilities:

  • To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
  • To ensure accuracy and compliance for all customers' requests
    To successfully cross-sell the Bank's products and services
  • To adhere to professional standards of behavior & conduct when dealing with customers & fellow CSOs.
  • Flexibility in work deployment when business needs arise
  • Support and protect the company brand by creating positive discussions in the social media community and to ensure message consistency across the different online platform

Job Requirements

  • Min GCE O levels or higher
  • Possess high-quality customer service skills and a professional communication style
  • Candidates with no experience are open to apply
  • Able to commit to Staggered Shift Schedule (with shift and transport allowance)
  • Shift pattern (inclusive of weekend and public holidays):
    • Morning shift - 8am to 5pm, 9am to 6pm, 10am to 6pm, 11am to 8pm
    • Afternoon shift - 1pm to 10pm, 2pm to 11pm, 3pm to 12midnight
    • 1 weekday off, 1 weekend off

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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