Role Overview
To provide one-stop customer services across all channels of communications and to cross sell bank's products and services whenever the opportunity arises.
Job Responsibilities:
- To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
- To ensure accuracy and compliance for all customers' requests
To successfully cross-sell the Bank's products and services - To adhere to professional standards of behavior & conduct when dealing with customers & fellow CSOs.
- Flexibility in work deployment when business needs arise
- Support and protect the company brand by creating positive discussions in the social media community and to ensure message consistency across the different online platform
Job Requirements
- Min GCE O levels or higher
- Possess high-quality customer service skills and a professional communication style
- Candidates with no experience are open to apply
- Able to commit to Staggered Shift Schedule (with shift and transport allowance)
- Shift pattern (inclusive of weekend and public holidays):
- Morning shift - 8am to 5pm, 9am to 6pm, 10am to 6pm, 11am to 8pm
- Afternoon shift - 1pm to 10pm, 2pm to 11pm, 3pm to 12midnight
- 1 weekday off, 1 weekend off
Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160
Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy
