Call Center Representative | Shifting | Contract

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH106001_1637065956
Salary S$2000 - S$2700 per month + bonus, allowances
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email carolyn.mendoza@manpower.com.sg
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160


Job Scope:

  • First level helpdesk to respond to calls
  • Provide first call resolution to users who called into our hotline which is public facing, advising on issues or assisting on help needed
  • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
  • Primary responsibilities are focused on customer contact
  • Perform outbound calls to users who leave callback
  • Handle emails as assigned by team leader
  • Handle written responses via the Chatbot/ Virtual Assistant



Job Qualifications:

  • Possess at least a GCE O level education or equivalent
  • With minimum 1 year experience in the contact center or customer service-related industry
  • With good customer service skills
  • 5 days' work week; Open to Shift Schedule
    • Morning 1 - 7:00AM to 4:00PM
    • Morning 2 - 8:30Am to 5:30PM
    • Afternoon until evening - 2:00PM to 11:00PM (2 - 3 times a month)
  • Compensation package: basic salary plus PH allowance (if shift falls on a public holiday) plus bonus

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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