Job Scope
- Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries
- Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
- Primary responsibilities are focused on customer contact, and not transaction processing
Job Qualifications
- Diploma or Degree with any related field
- With at least 3 years of experience in the contact center industry
- Proficient in MS Word and MS Excel, and with good verbal and written presentation skills
- Able to work in shift - 44hrs per week/5 days' work shift (between 8am to 8pm) and public holiday on rotating schedule
Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160
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