Call Center Team Lead (Email Team) | Contract

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH125501_1683711234
Salary S$3500 - S$3700 per month + incentives, bonus
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160

Job Scope

  • Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries
  • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
  • Primary responsibilities are focused on customer contact, and not transaction processing

Job Qualifications

  • Diploma or Degree with any related field
  • With at least 3 years of experience in the contact center industry
  • Proficient in MS Word and MS Excel, and with good verbal and written presentation skills
  • Able to work in shift - 44hrs per week/5 days' work shift (between 8am to 8pm) and public holiday on rotating schedule

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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